Identify Your Device guides

Fixes, updates and repair options often depend on your exact model, so these guides help you confirm which device you have before you follow any steps. There are guides to finding your AirPods model, finding your Apple Watch model, and checking whether AirPods are genuine.

The model guides show where the model number appears, in Settings or on the device itself, then match it to Apple's list of models. The fake AirPods guide checks the model number and serial numbers, checks that the case matches the earbuds, and explains what those checks can and can't prove.

Start with the guide for your device, then take the model name back to the guide you were following.