Skullcandy Earbuds Problems and Fixes

Skullcandy Earbuds Won't Connect or Keep Disconnecting

For Skullcandy earbuds that won't connect, Skullcandy's Dime 3 and Rail ANC pages start with the link between the two earbuds: put both in the case, take them out together, re-sync them, and reset last by clearing the paired list. When you pair again, pick the plain product name. An entry ending in "-LE" is the Tile connection, and Skullcandy says it "will not allow for audio and calls". Pairing mode differs by model: Dime 3 and Rail ANC announce "Ready to pair" as they leave the case for the first time, and on Method 360 ANC you hold either earbud for 3 seconds. Indy Evo and Sesh Evo sync with each other as you lift them out, then only the left earbud flashes red and blue. To connect and pair Skullcandy earbuds with a new phone, tablet or laptop, follow the full guide.

"Syncing" Skullcandy earbuds to a phone means this same Bluetooth pairing. The Skullcandy App works with some models only, and Skullcandy says to pair an app-compatible product with your phone first. Drops after a good connection are a separate fault: Skullcandy lists a range of "up to 30+ feet (10+ meters)", and on Multipoint models a call on the second device pauses your audio. The guide on why Skullcandy earbuds keep disconnecting covers both causes.

Skullcandy Earbuds Not Charging or Draining Fast

Skullcandy earbuds charge inside the case, and the case charges over USB-C. For Dime 3, Skullcandy lists a computer, wall charger, power bank or 12-volt adapter in a car as the power source. For Indy Evo, Sesh Evo, Crusher Evo and Hesh Evo, Skullcandy recommends a power output that "does not exceed 18-Watt (5 Volts/3.6amps)". When earbuds won't charge, check three blockers: debris on the charging pins, an ear gel twisted so the earbud can't sit correctly, and a case so drained that the earbuds can't tell they're inside it. Crusher Evo and Hesh Evo headphones charge through the port on the side, so clear that port and charge them on a flat surface. Skullcandy's Product Help has no separate battery-drain article. For a dead earbud that won't charge, the cross-brand guide compares charging fixes from other makers.

How to Reset Skullcandy Earbuds

Try a restart before a reset: put both earbuds in the case, then take them out again. A reset goes further. Skullcandy calls it "clearing the device paired list", so you pair the earbuds with your phone again afterwards. The reset control depends on the model:

• Dime 3: both earbud buttons
• Rail ANC: both touch sensors
• Method 360 ANC: the earbud button
• Push Active: the right earbud button only
• Indy Evo and Sesh Evo: each earbud in turn, after powering them off
• Crusher Evo: the top and bottom buttons; Hesh Evo: the main button and volume down; Crusher ANC 2: Volume Down

Hold times sit on the reset guide in the table. When resetting wireless earbuds from other brands, use the cross-brand guide.

One Side Silent, Power or Sound Problems

One side silent means the two earbuds have lost sync, so put both in the case and take them out together, as the table's one-side row shows. One earbud used alone is Solo Mode, which Skullcandy supports for calls and music. Earbuds that won't turn on need the case charged first, because a dead case stops them registering that they've left it. Noise cancelling and Stay-Aware Mode switch with a triple tap on Rail ANC (either earbud) and Method 360 ANC. Muffled sound on both sides belongs in the cross-brand sound guide.

Which Skullcandy Model Do I Have?

Check the product name before you follow any model's steps:

1. Look inside the case lid or on the back of the case. Skullcandy says the name "will be printed either inside the charging case on the underside of the lid or on the back body of the charging case".
2. Check the name in your phone's Bluetooth list, such as "Dime 3", "Rail ANC" or "METHOD 360 ANC". On app-compatible models, the Skullcandy App also shows the product on its Product Card.

The Skullcandy headphone pages we read don't say where the name is printed on Crusher or Hesh headphones, so use the Bluetooth list for those.

Skullcandy Model Identifier Table

The table covers the nine Skullcandy models whose Product Help pages we read, with the controls, reset control, charging method and app support each page gives; none of those pages lists a model number.

Model	Type	Controls	Reset control	Charging	Skullcandy App
Dime 3	Earbuds	One button per earbud, on the Skullcandy logo	Both earbud buttons	Case, USB-C	No
Rail ANC	Earbuds	Touch sensors	Both touch sensors	Case, USB-C	Yes
Method 360 ANC	Earbuds	Earbud button (Main Function Button)	Earbud button	Case, USB-C	Yes
Push Active	Earbuds	Earbud buttons	Right earbud button only	Case, USB-C (close the lid to charge)	Yes
Indy Evo	Earbuds	Touch sensors	Each earbud in turn	Case, USB-C	Yes
Sesh Evo	Earbuds	Touch and hold on each earbud	Each earbud in turn	Case, USB-C	No
Crusher Evo	Headphones	Buttons	Top and bottom buttons	USB-C port on the side	Yes
Crusher ANC 2	Headphones	Power button, volume buttons, MFB and ANC switch	Volume Down button	USB-C	Yes
Hesh Evo	Headphones	Buttons	Main button and volume down	USB-C port on the side	No

Skullcandy's Product Help lists many more models, including Dime Evo, Dime 360, Indy ANC, Sesh ANC, Smokin' Buds and EcoBuds. Their steps may differ, so open your model's own page before you follow the table.