Bose Headphones Repair Options

Your Official Bose Repair Options

Bose points owners to four routes across its support site, its BoseCare page and its owner's guides:

Option	When it applies	Where to start	Source
Repair or replacement request	A fault the fixes don't solve	Start a Repair or Replacement on Bose's support site	Bose support
Bose limited warranty	A defect in materials or workmanship within 1 year of purchase	Bose Support Contact Us, "for specific return and shipping instructions"	Bose Limited Warranty
BoseCare plan claim	Only if you bought a plan with the product on Bose.com	The BoseCare Consumer Web Portal, run by Servify	BoseCare page
Replacement parts and accessories	A replacement charging case, damaged ear cushions or extra eartip sizes	Bose customer service, which the owner's guides name for ordering parts	Bose owner's guides

Bose's request page carries the heading "Easily review your options and submit online" and asks you to "Enter your product serial number", with a "Where is my serial number?" link for help.

Fix or Repair? How to Tell

Charging, pairing and one-earbud faults get a fix first. Damage, liquid and an error light go to Bose.

What you see	Where to start
Earbuds won't pair, or audio keeps cutting out	A fix: the connection steps in the Bose hub
Earbuds don't charge in the case	A fix first: place both earbuds in the case "until they magnetically snap into place"
One earbud stays silent	A fix first: the one-side page below
Battery drains faster than it used to	A fix first: the battery drain page below
Status light blinks amber and white	A repair request: Bose's guides list this light as an error and tell you to contact Bose customer service
Cracked case, broken headband or hinge	A repair request, but damage "caused by accident" falls outside the limited warranty
Earbuds stopped working after water or sweat	A repair request: Bose rates its QuietComfort earbuds IPX4, which "is not a permanent condition", and the warranty excludes "exposure to liquids"
Battery won't hold a charge after the fixes	A repair request: the limited warranty lists battery failure as covered

Is It Covered?

The Bose limited warranty lasts 1 year from the date of original retail purchase, and Bose includes it with all Bose products. Bose's BoseCare page sets it beside the two paid plans:

Coverage	Bose limited warranty	BoseCare Protection Plan	BoseCare Accident Protection Plan
Length	1 year	2 years, after the warranty ends	Up to 3 years, from the purchase date
Mechanical breakdown	Yes	Yes	Yes
Battery failure	Yes	Yes	Yes
Power surge	No	Yes	Yes
Liquid damage	No	No	Yes
Accidental damage from handling	No	No	Yes

Bose's full US warranty text, which applies to Bose products bought from August 8, 2025, adds three exclusions:

• Cosmetic damage such as dents and scratches, unless a defect caused the failure
• Damage from service by anyone other than Bose or a Bose authorized service provider
• Any product whose serial number has been removed or defaced

A repaired or replacement product stays covered for the rest of the original warranty or 90 days, whichever is longer. Shipping and insurance costs for service may be charged to you.

Registering your product is optional. Each owner's guide we read says, "Failure to register will not affect your limited warranty rights."

What About BoseCare?

BoseCare plans are sold only when you buy the product on Bose.com, and each plan covers that one product. They aren't offered for Aviation headsets or Certified Refurbished products. Each plan gives "one (1) repair or replacement", and Bose says there are no service fees when you file a claim. Plans bought after January 15, 2025 are claimed through the BoseCare Consumer Web Portal run by Servify; earlier plans go through Allstate Protection Plans. Servify provides a prepaid shipping label, and a Bose Authorized Repair Center inspects the product. Repairs use "new or refurbished factory-specific parts", and a product that can't be repaired is replaced "with equal or similar features." If inspection finds it isn't covered, you pay to ship it back.

What Bose Says About Batteries

Bose's warranty separates a failed battery from a worn one. The BoseCare comparison marks battery failure as covered by the limited warranty. The full warranty text, though, excludes "normal depletion of consumable parts such as batteries unless failure has occurred due to a defect in materials or workmanship."

The QuietComfort Ultra Headphones (2nd Gen) guide adds: "This product must only be operated with compatible Bose certified batteries. Contact Bose customer service for battery service options." That guide also points to bose.com/batt, which returned Bose's "can't find the page" error when we checked on September 27, 2026. None of the Bose pages we read gives a battery lifespan or a capacity level that triggers service.

How to Start a Bose Repair

Have the serial number and your receipt ready, then:

1. Find the serial number. Its spot depends on your model (table below).
2. Open Start a Repair or Replacement, type the number into "Enter your product serial number", select SUBMIT and review the options Bose shows.
3. If you bought BoseCare, file the claim in the BoseCare Consumer Web Portal instead. Servify sends you a prepaid shipping label.
4. Keep your proof of purchase. Before warranty service, Bose may ask for purchase details such as "a receipt or sales invoice."

Bose model	Where the serial number is
QuietComfort Ultra Earbuds (2nd Gen)	In the charging case well between the earbuds
QuietComfort Earbuds (2024)	On the bottom of the charging case
Ultra Open Earbuds	In the charging case lid
QuietComfort Ultra Headphones (2nd Gen)	Inside the left earcup, under the inner fabric
QuietComfort Headphones	Inside the right earcup, under the inner fabric

To reach the number on either headphone model, the guides say to pull the ear cushion away from the earcup until all its tabs release, then gently peel back the upper edge of the fabric.